Thanks to UpMyShop!, we collect opinions, administer surveys, and we can thus understand the reasons for cart abandonment.
We identify areas for improvement and thus we can improve the customer experience.
Stéphane Wimez
General Manager Méhari Club Cassis
Autogrill has become a partner of Customer Labs which is today the only provider on the market to offer a single platform with a 360 approach, allowing Autogrill to work jointly on different pillars to be the reference choice.
Aurélie Nicolas
Digital Marketing Manager
A very attentive team, with working tools on helping customer relations, in particular UpMyShop! and others personalized on request. It's a three-way win-win partnership for our customers and us.
Christophe Gadin
Customer Listening Facilitator
for the South-East Region
à compléter
Magali Patin
Marketing Assistant
With UpMyShop!, we were able to give visibility to our ambassadors to better control our image and increase our rating.
We have succeeded in carrying the voice of the customer within the company and thus on boarding all the branch managers who today manage the interaction with customers directly.
Gérard Senhile
Customer Experience Department
With UpMyShop! we can steer, be an actor in our customer satisfaction and no longer suffer.
The platform has helped create a virtuous circle around customer satisfaction involving the entire bank.
Céline Gibaud
Customer Experience Director
Grâce à UpMyShop!, nous collectons des avis,
administrons des enquêtes, et nous pouvons ainsi
comprendre les motifs d'abandon de panier.
Nous identifions les axes d'amélioration et ainsi nous
pouvons améliorer l'expérience du client.
Stéphane Wimez
General Manager Méhari Club Cassis
Avec UpMyShop!, nous pouvons piloter, être acteur de notre satisfaction clients et ne plus subir.
The platform has helped create a virtuous circle around customer satisfaction involving the entire bank.
Céline Gibaud
Customer Experience Director
Autogrill est devenu partenaire de Customer Labs qui est aujourd'hui le seul prestataire sur le marché à proposer une seule plateforme avec une approche 360, permettant à Autogrill de travailler conjointement sur différents pilier pour être le choix de référence.
Aurélie Nicolas
Digital Marketing Manager
With UpMyShop!, we were able to give visibility to our ambassadors to better control our image and increase our rating.
We have succeeded in carrying the voice of the customer within the company and thus on boarding all the branch managers who today manage the interaction with customers directly.
Gérard Senhile
Customer Experience Department
A very attentive team, with working tools on helping customer relations, in particular UpMyShop! and others personalized on request. It's a three-way win-win partnership for our customers and us.
Christophe Gadin
Customer Listening Facilitator
for the South-East Region