SAAS functional project manager (M/F)

Who are we ?

Expert in managing customer relations, the startup Customer-LABS enables networked brands to scan, collect, centralize, respond to and analyze all the voice of the customer available at all points of contact.  

Customer-LABS publishes a complete SAAS solution dedicated to customer relations, ergonomic and easy to use allowing brands to improve their customer satisfaction (UpMyShop!).

Implantée depuis 2015 sur le marché de la relation client, nous sommes en pleine expansion.

L’équipe Customer-LABS recherche un Chef de Projet Fonctionnel SAAS (H/F).

Job description

As a Functional Project Manager, you support our customers in getting started with and mastering our customer relationship management solutions. You identify and analyze customer needs, you manage the deployment of our solutions to customers, you interface with our technical team and ensure customer follow-up and assistance on a daily basis. 

Mission principale

Your primary objective is to enable customers to maximize their use of our solutions in relation to their needs.

  • Collection and analysis of customer needs
  • Platform configuration and testing
  • Customer training in the use of the UpMyShop platform!
  • Customer reports
  • Daily customer support
  • Briefs with our technical team, follow-up of developments and functional tests
Required profile

You are organized, rigorous and you have the taste of the exchange with the customer. 

Vous savez écouter, analyser un besoin, faire preuve de pédagogie et d’empathie. 

Vous êtes à l’aise en rendez-vous, au téléphone et vous savez vous adapter et prendre des initiatives.

With a Bac +4 training as a digital project manager, you have a first experience within a SAAS BtoB platform.

Vous pensez que ce poste est fait pour vous ?

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