The verbatim of your customers are a particularly interesting source to have a vision of the performance of your brand. Indeed, by putting the voice of the customer at the heart of your strategy, you improve your customer knowledge, and thus improve thecustomer experience. Indeed,the analysis of customer feedback allows you to identify the points appreciated by your customers and the irritants.
Make analyzed customer data an asset for your growth !
The analysis of customer verbatim can be long and tedious in the case of a manual analysis. However,with the UpMyShop! you have a powerful and scalable semantic analysis tool based on a semantic analysis engine coupled with machine learning in order to process verbatim in a few minutes. Thus,you have a consolidated view of the voice of the customer ofall the points of sale and a view at the granularity of each point of sale. It is the essential tool to feed effective action plans. Moreover, with the detection of the tone of the verbatim, the themes can be classified positively or negatively. A keyword cloud also makes it possible to identify and visualize the words most frequently cited in reviews.