The relationship that we build with our clients is a strong point in the success of their projects and it is one of the elements that they particularly appreciate in the collaboration. We share the successes of our customers.
THE RESULTS
3,9 /5 satisfaction rating
Whether + 1,4 point
+ 17 000 opinions collected
77 % of responses from branch managers
With UpMyShop!, we were able to give visibility to our ambassadors to better control our image and increase our rating. We have succeeded in carrying the voice of the customer within the company and thus on boarding all the branch managers who today manage the interaction with customers directly.
Gérard Senhile
Customer Experience Department
THE RESULTS
+ 30 000 opinions collected
98 % of favorable opinions
+ 1 point on Google rating
4,8/5 global mark + 2 point
With UpMyShop! we can steer, be an actor in our customer satisfaction and no longer suffer.
The platform has helped create a virtuous circle around customer satisfaction involving the entire bank.
Céline Gibaud
Customer Experience Director
THE RESULTS
A customer survey mechanism on abandoned carts :
+ 20 % additional turnover per customer
80 % conversion on recontacted customers
4/5 or + 0,2 overall grade point
88 % positive reviews > a sharper customer strategy
Thanks to UpMyShop!, we collect reviews, administer surveys, and we can thus understand the reasons for cart abandonment.
We identify areas for improvement and thus we can improve the customer experience.
Stéphane Wimez
DG 2CV MEHARI CLUB CASSIS
THE RESULTS
+ 65 000 customer returns
100 % points of friction
or satisfaction visualized
throughout the customer journey.
A very attentive team, with working tools on helping customer relations, in particular UpMyShop! and others personalized on demand. It is a triple win partnership for our customers and us.
Christophe Gadin
Customer Listening Facilitator for the South-East region
THE RESULTS
+ 13 000 reviews processed
100 % response rate to reviews
in French and in English in
less than 72 hours.
Autogrill has become a partner of Customer Labs which is today the only provider on the market to offer a single platform with a 360 approach, allowing Autogrill to work together on different pillars to be the reference choice.
Aurélie Nicolas
Digital Marketing Manager
