Case studies

The relationship that we build with our clients is a strong point in the success of their projects and it is one of the elements that they particularly appreciate in the collaboration. We share the successes of our customers. 

CAISSE D'EPARGNE

Putting the voice of the customer at the heart of its action plans

THE RESULTS

3,9 /5 satisfaction rating

Whether + 1,4  point increase over previous score

+  17 000   opinions collected

77 % of responses from branch managers

It was you who said it !
 

With UpMyShop!, we were able to give visibility to our ambassadors to better control our image and increase our rating. We have succeeded in carrying the voice of the customer within the company and thus on boarding all the branch managers who today manage the interaction with customers directly.

Gérard Senhile
Customer Experience Department

BANQUE POPULAIRE VAL DE FRANCE

How did Banque Populaire Val de France obtain a rating of 4.8/5?

THE RESULTS

+  30 000 opinions collected

98 % of favorable opinions

+  1 point increase over Google rating

4,8/5  global mark + 2 points increase over previous score

It was you who said it !
  

With UpMyShop! we can steer, be an actor in our customer satisfaction and no longer suffer.
The platform has helped create a virtuous circle around customer satisfaction involving the entire bank.

 

Céline Gibaud
Customer Experience Director

2CV MEHARI CLUB CASSIS

How to increase your turnover with the implementation of satisfaction surveys?

THE RESULTS

A customer survey mechanism on abandoned carts :

+  20 %   additional revenue per customer

80 % conversion on recontacted customers

4/5 or + 0,2 point increase over previous score

88 % positive reviews = a sharper customer strategy

It was you who said it !
  

Thanks to UpMyShop!, we collect reviews, administer surveys, and we can thus understand the reasons for cart abandonment.
We identify areas for improvement and thus we can improve the customer experience.

expert-de-la-relation-client-plateforme-d’avis-client

 

Stéphane Wimez
CEO 2CV MEHARI CLUB CASSIS

GRDF

How has GRDF accelerated the customer culture of its field teams ?

THE RESULTS

+  65 000   customer returns

 

100 % points of friction
or satisfaction visualized
throughout the customer journey.

It was you who said it !
  

A very attentive team, with working tools on helping customer relations, in particular UpMyShop! and others personalized on demand. It is a triple win partnership for our customers and us.

 

Christophe Gadin
Customer Listening Facilitator for the South-East region

AUTOGRILL

How Autogrill Creates Traveler Preference ?

THE RESULTS 

+  13 000   reviews processed

 

100 % response rate to reviews
in French and in English in
less than 72 hours.

It was you who said it !
  

Autogrill has become a partner of Customer Labs which is today the only provider on the market to offer a single platform with a 360 approach, allowing Autogrill to work together on different pillars to be the reference choice. 

Autogrill

 

Aurélie Nicolas
Digital Marketing Manager

 

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