General terms of use

Updated: March 23, 2023 

  1. LEGAL NOTICE
  1. The website accessible at the following address: https://customer-labs.com/ (hereinafter the "Site") is published by CUSTOMER LABS, a simplified joint-stock company with share capital of €50,762, registered in the Trade and Companies Register of Aix en Provence under number 810 308 288, with the following intra-community VAT number FR 19810308288 and whose registered office is located Avenue Louis Philibert in Aix-en-Provence (13100) (hereinafter the " Company ").
  1. The Company can be contacted by email at the following address: contact@customer-labs.com or by telephone at the following number: 04 86 91 45 38.
  1. The Director of publication is Ms. Valérie Segretain, as President of the Company.
  1. The Site is hosted by OVH, a simplified joint-stock company with share capital of €10,174,560, registered with the Lille Trade and Companies Register under number 424 761 419, and whose head office is located at 2 rue Kellermann in Roubaix (59100).
  1. OVH can be contacted by email at the following address: sales@ovh.net and by telephone at the following number: 1007.
  1. ACCEPTANCE OF TERMS OF USE
  1. The purpose of this document is to define the terms and conditions (hereinafter the "General Terms and Conditions of Use" or "GTU") in which the Company makes available to users (hereinafter the "Users") the possibility to browse and use the Site.
  1. Use of the Site implies full, complete and unreserved acceptance of these T&Cs.
  1. USE OF THE WEBSITE
  1. Before any use of the website, the User must ensure that he has the technical and computer means allowing him to browse and use the Site. He must also ensure that the computer configuration of his hardware/equipment is in good working order and does not contain viruses.
  1. The Company reserves the right to edit, revise, delete, validate or change, in whole or in part, any content (hereinafter the "Content(s)") appearing on or displayed on the Site.
  2. The Company may remove, change or modify the website and/or the Content at any time.
  1. USER OBLIGATIONS
  1. By using the Site, Users agree:
  • refrain from using the Site illegally, for any illegal purpose or in a manner incompatible with these T&Cs ;
  • -not to use the website for the publication of abusive, defamatory, harassing, defamatory, obscene, pornographic or threatening remarks, and/or infringing the privacy of others ;
  • - not to sell, copy, reproduce, rent, lend, distribute, transfer or grant sublicenses on all or part of the elements, information and Content appearing on the Site and/or allow any third party to use or have access the Site for any purpose or to decompile, reverse engineer, disassemble, modify, display in human readable form, attempt to discover any source code or use any software enabling or comprising any part of the Site ;
  • -to respect other Users ;
  • -not to collect and store personal data relating to other Users, for any purpose ;
  • -not to disseminate content that could constitute incitement to the commission of crimes or offences; incitement to discrimination, racial hatred, and more generally which could be contrary to the laws and regulations in force, to these rules of use and to morality and public order ;
  • -not to disseminate information of an ideological, religious, political or ethnic nature ;
  • - not to disseminate content likely to endanger minors, in particular the dissemination of violent or pornographic messages;
  • -not to attempt to mislead other Users by usurping the name or pseudonym of other people;
  • - not to display, transmit by email or in any other way any element violating any patent, registered trademark, trade secret, intellectual property right or any other property right belonging to others ;
  • not to post, email or otherwise transmit any unsolicited or unauthorized advertising or promotional materials (including, but not limited to, engaging in "spam" or any other form of solicitation) ;
  • -not to use the Site for abusive purposes by deliberately introducing viruses or any other malicious program and attempting to gain unauthorized access to the website;
  • -not to denigrate the website and/or the Company and/or other Users on social networks or any other means of communication.
  1. If, for any reason, the Company considers that the Users do not comply with these T&Cs, it may at any time, and at its sole discretion, remove their access to the Site and take all measures including any legal action against them. 
  1. ACCURACY AND LEGALITY OF INFORMATION
  1. Each User undertakes that all the information, in particular that concerning him, that he provides is adequate, exact, up-to-date and complete. To do this, it undertakes to update them regularly.
  1. The User acknowledges that the Company does not have the material means to verify the veracity of all the information present on the Site.
  1. The Company cannot therefore be held responsible in the event of identity theft, or the fact that the information mentioned is false or misleading.
  1. The Company also does not guarantee the timeliness, legality, probity or quality of the information transmitted by Users.
  1. INTELLECTUAL PROPERTY
  1. By accessing the website, Users expressly acknowledge that the Site and the Content made available to Users, in particular, images, photographs, design, graphics, drawings, models, layouts, logos, brands, texts, etc. are the exclusive property of the Company and are protected by the French intellectual property code as well as by applicable international treaties and agreements relating to the protection of intellectual property rights. As such, they may not be reproduced without the express authorization of the Company under penalty of civil and criminal legal proceedings.
  1. The Company is the sole owner of all rights, titles and interests relating to the Site and the Content, including all intellectual property rights including, in particular, all rights relating to copyrights, rights to designs and models, trademarks, signs , trade names, corporate name, domain names, technology, know-how, processes, formulas, source codes and executable codes, data and similar rights, including information relating to any application, registration or renewal thereof which may be protected by the intellectual property laws, regulations or rules of any country.
  1. The Company grants a non-exclusive license to Users in order to be able to use the Site and the Content within the strict framework of these GSU.
  1. Any reproduction, representation, adaptation, exploitation, distribution, dissemination, commercial use, translation, arrangement, transformation or any creation of derivative or composite works of all or part of the works and/or any other Content appearing on the Site is expressly prohibited. on any medium whatsoever and by any process whatsoever, current or future. These acts are likely to constitute acts of counterfeiting penalized and civilly sanctioned, engaging the responsibility of their author.
  1. The systematic and repeated extraction of information and Content appearing on the website is strictly prohibited and sanctioned under intellectual property law and the sui generis right of databases. Any illicit extraction may engage the civil and criminal liability of its author.
  1. LIABILITY
  1. The Company declines all responsibility for any damage resulting from fraudulent intrusion by a third party, beyond its control, which has led to a modification or alteration of the information/Content appearing on the Site or which has prejudiced any User of this Site; and more generally for any damage, whatever the causes, origins, nature or consequences, caused by reason of anyone's access to the Site or the impossibility of accessing it, beyond its control.
  1. The Company can in no way be held responsible for problems or technical failures related to telephone networks, online computer systems, servers, Internet providers, computer equipment and/or software of Users.
  1. LINKS
  1. The hypertext links established on the website to other websites or other Internet sources or content (hereinafter the “External Sources”) cannot engage the responsibility of the Company.
  1. Insofar as the Company cannot control these External Sources, the User acknowledges that the Company cannot be held responsible for the provision of these External Sources, and cannot bear any responsibility for the content, advertising, products, services or any other material available on or from such External Sources.
  1. TRADEMARK INFORMATION
  1. « CUSTOMER LABS », « UPMYSHOP! » and all other trademarks and logos of the Company are trademarks protected by French intellectual property law (hereinafter collectively referred to as the "Marks"). Unless expressly authorized in writing by the Company, the User undertakes not to use or distribute the Trademarks in any way whatsoever.
  1. PROTECTION OF PERSONAL DATA
  1. The provisions relating to the protection of personal data are contained in the Privacy Policy available on the website. 
  1. APPLICABLE LAW AND JURISDICTION
  1. These Terms are governed and interpreted in accordance with French law, without taking into account the principles of conflict of laws.
  1. In the event of a dispute likely to arise in connection with the interpretation and/or execution of these Terms or in relation to these T&Cs, the competent courts will be those designated in the Code of Civil Procedure. 
  1. LANGUAGE 
  1. These T&Cs are written in French. 
  1. In the event that they are translated into one or more foreign languages , only the French version will prevail in the event of a dispute. 
  1. CONTACT
  1. The Company can be contacted, at any time, by email at the following email address: contact@customer-labs.com 
  1. The Company can be contacted by telephone at the following number: 0486914538.
  1. The Company can also be contacted by mail at the following postal address: Domaine du Petit Arbois, Av. Louis Philibert, 13290 Aix-en-Provence 
enEnglish