General terms of use


The website accessible at the following address: published by the company CUSTOMER LABS, SAS, with a capital of 50,762.00 euros, registered in the Trade and Companies Register of Aix in Provence, under number 810 308 288. Its registered office is located at Immeuble le Rifkin, Domaine du Petit Arbois, Av. Louis Philibert, 13290 Aix-en-Provence (hereinafter the “Company”)

La Société peut être contactée par email à l’adresse suivante : ou par téléphone au numéro suivant : 04 86 91 45 38.

The Director of publication is: Valérie Segretain

The Site is hosted by the company OVH registered with the Trade and Companies Register of Lille Métropole under number 424 761 419, whose head office is located at 2 RUE KELLERMANN 59100 ROUBAIX and whose telephone number is as follows: 09 72 10 10 07


The purpose of this document is to define the terms and conditions (hereinafter the "General Conditions of Use" or "CGU") in which the Company makes available to users (hereinafter the "Users"), the ability to browse and use the website.

Use of the Site implies full, complete and unreserved acceptance of these terms.


"Cookies" are small data files usually consisting of letters and numbers sent from the Site's server to the browser's cookie file on the hard drive of the visitor's computer. This operation allows the Site to recognize a visitor's devices as soon as a connection is established between the server and the browser. The main purpose of a cookie is to allow the Company's server to adapt the content of Internet pages to the personal preferences of visitors, in order to personalize their visit to the website.

The website may use two types of cookies:

-Session cookies: these cookies are temporary and stored in the cookie file of the browser until it is closed. These cookies are required for certain applications or features of the website to work properly.

- Persistent cookies: the Site may use persistent cookies to improve the user experience (eg by providing optimized navigation). These cookies remain in the cookie file of the browser longer. The duration of their conservation depends on the configuration choices of the Internet browser. Persistent cookies allow the transmission of information to a web server each time a person visits the Website. Persistent cookies are also called tracking cookies.


Before any use of the website, the User must ensure that he has the technical and computer means allowing him to browse and use the Site. He must also ensure that the computer configuration of his hardware/equipment is in good working order and does not contain viruses.

The Company reserves the right to modify, revise, delete, validate or change, in whole or in part, any content (hereinafter the “Content(s)”) appearing on the Site or displayed on it.

The Company may remove, change or modify the website and/or the Content at any time.


En utilisant le Site, les Utilisateurs conviennent :

- to refrain from using the website illegally, for any illegal purpose or in a manner incompatible with these T&Cs;

-not to use the website for the publication of abusive, defamatory, harassing, defamatory, obscene, pornographic or threatening remarks, and/or infringing the privacy of others;

- not to sell, copy, reproduce, rent, lend, distribute, transfer or grant sub-licences on all or part of the elements, information and Content appearing on the Site and/or allow any third party to use or access the Site for any purpose or decompile, reverse engineer, disassemble, modify, display in human-readable form, attempt to discover any source code or use any software enabling or comprising any part of the website;

-to respect other Users ;

-not to collect and store personal data relating to other Users, for any purpose ;

-not to disseminate content that could constitute incitement to the commission of crimes or offences; incitement to discrimination, racial hatred, and more generally which could be contrary to the laws and regulations in force, to these rules of use and to morality and public order ;

-not to disseminate information of an ideological, religious, political or ethnic nature ;

- not to disseminate content likely to endanger minors, in particular the dissemination of violent or pornographic messages;

-not to attempt to mislead other Users by usurping the name or pseudonym of other people;

- not to display, transmit by email or in any other way any element violating any patent, registered trademark, trade secret, intellectual property right or any other property right belonging to others ;

-de ne pas afficher, transmettre par email ou de toute autre manière une publicité ou tout matériel promotionnel non sollicité ou non autorisé (notamment se livrer à du « spam », ou toute autre forme de sollicitation) ;

-not to use the Site for abusive purposes by deliberately introducing viruses or any other malicious program and attempting to gain unauthorized access to the website;

-not to denigrate the website and/or the Company and/or other Users on social networks or any other means of communication.

-If, for any reason, the Company considers that the Users do not comply with these T&Cs, it may at any time, and at its sole discretion, remove their access to the Site and take all measures including any legal action against them.


Each User undertakes that all the information, in particular that concerning him, that he provides is adequate, exact, up-to-date and complete. To do this, it undertakes to update them regularly.

The User acknowledges that the Company does not have the material means to verify the veracity of all the information present on the Site. The Company cannot therefore be held responsible in the event of identity theft, or the fact that the information mentioned is false or misleading.

The Company also does not guarantee the timeliness, legality, probity or quality of the information transmitted by Users.


By accessing the website, Users expressly acknowledge that the Site and the Content made available to Users, in particular, images, photographs, design, graphics, drawings, models, layouts, logos, brands, texts, etc. are the exclusive property of the Company and are protected by the French intellectual property code as well as by applicable international treaties and agreements relating to the protection of intellectual property rights. As such, they may not be reproduced without the express authorization of the Company under penalty of civil and criminal legal proceedings.

The Company is the sole owner of all rights, titles and interests relating to the Site and the Content, including all intellectual property rights including, in particular, all rights relating to copyrights, rights to designs and models, trademarks, signs , trade names, corporate name, domain names, technology, know-how, processes, formulas, source codes and executable codes, data and similar rights, including information relating to any application, registration or renewal thereof which may be protected by the intellectual property laws, regulations or rules of any country.

The Company grants a non-exclusive license to Users in order to be able to use the Site and the Content within the strict framework of these GSU.

Any reproduction, representation, adaptation, exploitation, distribution, dissemination, commercial use, translation, arrangement, transformation or any creation of derivative or composite works of all or part of the works and/or any other Content appearing on the Site is expressly prohibited. on any medium whatsoever and by any process whatsoever, current or future. These acts are likely to constitute acts of counterfeiting penalized and civilly sanctioned, engaging the responsibility of their author.

The systematic and repeated extraction of information and Content appearing on the website is strictly prohibited and sanctioned under intellectual property law and the sui generis right of databases. Any illicit extraction may engage the civil and criminal liability of its author.


The Company declines all responsibility for any damage resulting from fraudulent intrusion by a third party, beyond its control, which has led to a modification or alteration of the information/Content appearing on the Site or which has prejudiced any User of this Site; and more generally for any damage, whatever the causes, origins, nature or consequences, caused by reason of anyone's access to the Site or the impossibility of accessing it, beyond its control.

The Company can in no way be held responsible for problems or technical failures related to telephone networks, online computer systems, servers, Internet providers, computer equipment and/or software of Users.


The hypertext links established on the website to other websites or other Internet sources or content (hereinafter the “External Sources”) cannot engage the responsibility of the Company.

Insofar as the Company cannot control these External Sources, the User acknowledges that the Company cannot be held responsible for the provision of these External Sources, and cannot bear any responsibility for the content, advertising, products, services or any other material available on or from such External Sources.


“CUSTOMER LABS”, “UPMYSHOP! », and all other trademarks and logos of the Company are trademarks protected by French intellectual property law (hereinafter collectively referred to as the "Marks"). Unless expressly authorized in writing by the Company, the User undertakes not to use or distribute the Trademarks in any way whatsoever.


The provisions relating to the protection of personal data are contained in the Privacy Policy accessible at the following link:é


These Terms are governed and interpreted in accordance with French law, without taking into account the principles of conflict of laws.

In the event of a dispute likely to arise in connection with the interpretation and/or execution of these Terms or in relation to these T&Cs, the competent courts will be those designated in the Code of Civil Procedure.


The Company can be contacted, at any time, by email at the following email address:

The Company can also be contacted by mail at the following postal address: Domaine du Petit Arbois, Av. Louis Philibert, 13290 Aix-en-Provence