70 % of French people consult online reviews before choosing a company, a professional or a business.. Indeed,social networks are a significant source of customer expression. It is essential to process and analyze them to have an exhaustive view of the voice of the customer. Hence the importance of being informed of these online comments to control your e-reputation.
However, the media for collecting opinions are multiple Google files, social networks, opinion sites, internal solutions...and therefore, this represents a mass of raw and complex à to process with an increase in the workload.
Managing your e-reputation easily is essential to your growth !
The Customer Feedback Management UpMyShop! allows you to aggregate all of your customer reviews on a single platform regardless of the source by limiting the workload.
To increase your rating,UpMyShop! also allows you to give visibility to your ambassadors by soliciting them throughout the customer journey in pull or push. These testimonials are then published on UpMyShop.com.