The vast majority of consumers read company responses to customer reviews to form a more objective view. By responding effectively and easily to all your customer feedback, whether positive or negative, you give an image of a company that listens,you establish a a relationship of trust with your customers and your future customers. Consequently, you contribute to improving your natural referencing. Thechallenge is, therefore, to be able to respond in a relevant and individualized way to each opinion without it being too time-consuming..
You can respond very easily and quickly to customer reviews.The artificial intelligence engine allows you automated or semi-automated processing of reviews, with easier response management. You thus nourish your customer relationship and encourage your customers to contribute positively to your e-reputation.
The UpMyShop platform! has been designed to enable brands to respond effectively to reviews, whether centrally or locally: automated responses, library of language elements, automatic dispatch of reviews, etc.